FREQUENTLY ASKED QUESTIONS
Ordering & Payments
How do I place an order?
Browse our online store, select your item, add it to your cart, and follow the secure checkout process.
What payment methods are available?
We accept Visa, MasterCard, American Express, PayPal, and selected e-wallets.
Can I pay with PayPal?
Yes — simply choose PayPal at checkout for a fast, secure transaction.
Is my payment information secure?
Yes — all transactions are encrypted and processed through secure payment gateways.
Shipping & Delivery
Do you offer worldwide shipping?
Yes — we deliver globally. Rates and delivery times depend on your location and will be displayed at checkout.
How long will my order take to arrive?
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Domestic: 3–5 business days
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International: 7–14 business days
Shipping times may vary during holidays or high-demand periods.
Can I track my order?
Yes — once your order ships, we’ll email you a tracking number so you can follow its journey.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unused items in original packaging. Contact us before sending back your item.
How do I request a return or exchange?
Email our support team with your order number, reason for return, and photos if applicable. We’ll guide you through the process.
Who covers return shipping costs?
Return shipping is the customer’s responsibility unless the item is faulty or incorrect.
Customer Support
How can I contact you?
You can reach us via our Contact page or email us directly. Our team typically replies within 24 hours on business days.
What are your customer service hours?
Monday–Friday, 9:00 AM – 6:00 PM (GMT+8).
