RETURN & EXCHANGES
We want you to love your purchase. If for any reason you’re not completely satisfied, you may request a return or exchange under the following conditions:
Eligibility
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Items must be returned within 14 days of delivery.
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Products must be unused, in their original packaging, and in the same condition as received.
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Proof of purchase (order confirmation or receipt) is required.
How to Request a Return or Exchange
Contact Us – Email our customer service team at nosenseasia@gmail.com with:
Order number
Reason for return or exchange
Photos (if the item is faulty or damaged)
Approval – We’ll confirm your request and provide return instructions.
Ship Back – Send the product to the provided return address.
Return Shipping
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Return shipping costs are the customer’s responsibility, unless the item is defective, damaged, or incorrect.
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We recommend using a trackable shipping service to ensure your item reaches us safely.
Refunds
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Once your return is received and inspected, we’ll notify you of the approval or rejection.
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Approved refunds will be processed within 5–10 business days to your original payment method.
Exchanges
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If you’d like a different size, color, or product, follow the same return process and place a new order once your return is approved.
